Unified Inbox for Tradies: Every Customer Conversation in One Place
Stop checking five different apps to find out who needs a reply.
Customer enquiries can arrive through phone calls, SMS, email, Facebook, Instagram and your website. TradePA's Unified Inbox brings those conversations together so you can see what's happening from one central place.
Less app switching. Less admin. Fewer conversations forgotten.
Your customers don't use just one channel
One customer calls. Another sends an SMS. Someone else messages your Facebook page. A website visitor starts a chat. Another enquiry arrives through Instagram. And somewhere in the middle of all that, there's an email waiting for a reply.
When conversations are spread across different apps, it's easy for something to get overlooked. TradePA brings your customer communications together into one Unified Inbox for your trade business.
Phone
Calls and conversations connected to your TradePA system.
AI Receptionist
Enquiries captured when your AI Receptionist answers a call.
SMS
Two-way customer text conversations.
Missed Call TXT Back
Follow-up conversations that start automatically when you miss a call.
Customer enquiries and email conversations in the same central view.
Facebook Messenger
Messages from your Facebook business page.
Instagram DMs
Customer conversations from Instagram.
Website Chat
Enquiries captured through your TradePA AI Website Chatbot.
One inbox instead of a collection of apps
Without a central inbox, managing customer enquiries can mean checking:
Then checking them again later. And again tomorrow.
With TradePA, supported conversations are brought together so you have a single place to monitor customer communication.
One inbox. One customer conversation. One place to follow up.
See the full customer conversation
A customer might initially contact you through a missed call, then reply to an SMS, then continue the conversation through another message. Instead of trying to remember which platform the conversation happened on, TradePA keeps the available customer communication together in one place.
That means less time searching through different platforms and more time dealing with the actual enquiry.
Your AI tools work together
The Unified Inbox becomes even more useful when connected to TradePA's AI automation tools.
AI Receptionist
Your AI Receptionist can answer calls, handle common questions, qualify enquiries and capture customer details when you're unavailable. The conversation can then be managed alongside your other customer communications.
Missed Call TXT Back
When you can't answer the phone, Missed Call TXT Back can automatically send a text to the caller. If they reply, the conversation becomes part of your customer communication flow rather than disappearing into a missed-call list.
AI Website Chatbot
Your AI Website Chatbot can engage website visitors, answer common questions and capture enquiries around the clock. Those conversations can then be managed alongside your other enquiries.
Review Management
TradePA's Review Management tools can help you request and manage customer reviews, giving you another part of the customer journey to manage from the same connected system.
Built for tradies who are already juggling enough
You're not sitting at a desk all day waiting for messages.
The last thing you need is to spend your evening checking eight different apps to work out who contacted you. The Unified Inbox gives you a central place to catch up on customer conversations when you're ready.
From missed call to customer conversation
The same principle can apply to website chat, social messages, email and AI Receptionist conversations. Instead of each channel operating independently, they become part of a connected customer communication system.
Stop losing time to app switching
The benefit isn't simply having a different inbox. It's having context. Instead of wondering "Did they text me or message Facebook?" or "Did someone already reply to this customer?", you have a central view of your customer conversations.
Less switching
Spend less time moving between communication platforms.
Less searching
Find customer conversations without hunting through multiple apps.
Better visibility
See which enquiries need your attention at a glance.
Easier follow-up
Keep conversations accessible so genuine enquiries don't get forgotten.
One connected system
Your phone, SMS, website and social enquiries can work together rather than operating in separate silos.
All your leads. One inbox.
TradePA's Unified Inbox brings supported customer conversations together:
So instead of checking five different places for your customers, you have one central place to manage the conversations that matter.
The Unified Inbox is part of a bigger system
TradePA isn't just an inbox. It's a connected set of AI and automation tools designed to help tradies capture and manage customer enquiries. Your AI Receptionist can handle calls. Your Missed Call TXT Back can respond when you can't answer. Your AI Website Chatbot can engage website visitors. Your website can generate new enquiries. Your review system can help build your online reputation.
And the Unified Inbox brings the conversations together.
Want to learn more about how it works? Read our guide to the All-in-One Inbox for Tradies.
Built for Australian trade businesses
Whether you're a plumber, electrician, builder, concreter, painter, landscaper, cleaner, mechanic or another service business, customer communication can come from multiple places. TradePA helps bring those conversations together so you can spend less time managing communication tools and more time running your business.
One inbox. Every conversation. Less admin.
Stop checking five different places for your customers.
Bring your customer conversations together with TradePA's Unified Inbox.
Frequently Asked Questions
What is a Unified Inbox?
A Unified Inbox is a central communication hub where you can view and respond to customer conversations from multiple channels — phone, SMS, email, Facebook, Instagram, website chat and AI Receptionist enquiries — all from one place instead of switching between separate apps.
What channels can the Unified Inbox manage?
Supported conversations can include phone calls, AI Receptionist calls, SMS, Missed Call TXT Back replies, email, Facebook Messenger, Instagram DMs and website chat. The exact channels available depend on your connected integrations and setup.
Is a Unified Inbox useful for tradies?
Yes. Tradies often receive enquiries from many different channels throughout the day — a call while driving, an SMS reply, a Facebook message, an Instagram DM and a website chat. A Unified Inbox brings those conversations together so nothing gets overlooked, even when you're on the tools.
Can the Unified Inbox work with an AI receptionist?
Yes. When your AI Receptionist answers a call and captures an enquiry, that conversation can appear in your Unified Inbox alongside your other customer communications. You can review the details and follow up when you're available.
Can a sole trader use a Unified Inbox?
Absolutely. Sole traders often don't have an office administrator monitoring enquiries all day. A Unified Inbox gives you a single place to check all your customer conversations when you're ready, rather than searching through five different apps after work.
Can multiple employees use a Unified Inbox?
Yes. For growing trade businesses with multiple team members, a Unified Inbox makes it easier to see who is handling a lead, avoid duplicate responses and make sure enquiries don't fall through the cracks. Team features depend on your platform and setup.
Does TradePA offer a Unified Inbox for tradies?
Yes. The TradePA Unified Inbox is part of TradePA's connected AI automation system for Australian tradies. It brings supported customer conversations together so you can manage calls, SMS, website chat, social messages and AI Receptionist enquiries from one central place.
Can the Unified Inbox help prevent missed leads?
Yes. By bringing conversations from multiple channels into one place, the Unified Inbox makes it easier to see which enquiries still need a response — reducing the chance that a genuine lead gets forgotten because it was buried in a separate app.